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      Recensioni su H10 Tenerife Playa 4 STELLE

        CL  avenida de cristobal colon  12, 38400  Puerto de la cruz, Tenerife, spagnaMappaCLavenida de cristobal colon, 12, tenerife, 38400, spagna Latitude: 28.41873; Longitude: -16.542761
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      28.418730-16.542761
      H10 Tenerife Playa
      Giudizio3,6/5di 37 
      • Camera
         
        3,6 / 5
      • Strutture
         
        3,8 / 5
      • Pulizia
         
        3,7 / 5
      • Qualità dei pasti
         
        3,6 / 5
      • Professionalità del personale
         
        4,0 / 5
      • Rapporto qualità-prezzo
         
        3,6 / 5
      COMMENTI 100% REALI
      Opinioni reali di clienti reali

      (*) Servizi addizionali non sono inclusi nel prezzo.

      29 opinioni di H10 Tenerife Playa

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      • H10 Tenerife Playa4,6/5

        Famiglia

        MARIAPubblicato il 2019-10-24Commento in Español

        Commento positivo

        Situación inmejorable, personal atento y amable. Habitación silenciosa. En general, todo estuvo muy bien.

        Commento negativo

        La habitación olía a tabaco. El olor entraba por el baño.

      • H10 Tenerife Playa2,5/5

        Coppia

        AnónimoPubblicato il 2018-08-09Commento in Español

        Commento positivo

        La situación a pie de los lagos es comodísima.

        Commento negativo

        No hay aparcamiento. Nada mas llegar quedaron en avisar os, porque según la persona de recepción el check in a la 1 era muy pronto, no nos llamaron aun viéndonos hacer tiempo por el hotel para dejar las cosas y entramos a la habitación cuando nos dio por preguntar. El aire acondicionado soltaba agua, lo avisamos hasta 2 veces sin solución. En la ducha se cayó un embellecedor de la salida de extracción, que si nos pilla debajo habriamos tenido problemas. En la cena nos quitaron la mesa antes de terminar, viéndose los vasos llenos y los cubiertos de los postres sin usar, aparecieron 2 cucarachas en la habitación... en fin, podría seguir un rato largo...

      • H10 Tenerife Playa3,5/5

        Famiglia

        MallorcaPubblicato il 2018-03-21Commento in English

        Commento positivo

        The staff make this hotel a pleasure to stay at they can’t do enough for you. I saw on many occasions elderly guests rude to the staff but I was very impressed how the staff handle de their problems. Well done staff at the H10

        Commento negativo

        We were with our 9 year old son. I just think we visited the hotel at the wrong time of year when more elderly guests stay. Very little for my son to do and even though there were activities organised my some didn’t feel like competing against pensioners. No fault of the hotel I might add.

      • H10 Tenerife Playa5,0/5

        Famiglia

        Anonymous Pubblicato il 2018-01-29Commento in English

        Commento positivo

        Great location, helpful staff, quality rooms great food

        Commento negativo

        Beds are a bit firm for me but the hotel will provide a mattress topper on request

      • H10 Tenerife Playa4,0/5

        Coppia

        Víctor Pubblicato il 2016-06-10Commento in Español

        Commento positivo

        Bien situado en el Puerto de la Cruz, con unas vistas maravillosas. Trato excelente del personal del hotel

        Commento negativo

        Si tienes que llevar coche no dispone de parking, y es muy difícil conseguir aparcamiento cerca.

      • H10 Tenerife Playa4,0/5

        Coppia

        Anonymous Pubblicato il 2015-11-25Commento in English

        Commento positivo

        Go.od location and good quality throughout as regards fittings, furnishings, etc Plenty of food to suit all tastes - excellent dining area on 2 floors and also an outside dining area. Catering staff were very good and helpful

        Commento negativo

        DO NOT ARRIVE LATE AT THIS HOTEL - YOU ARE LIABLE TO FIND YOURSELF TOLD THERE IS NO ROOM AND BE GIVEN A ROOM AT THE LAS VEGAS HOTEL ABOUT 200 METRES ALONG THE PROMENADE !!!!!!!!!!!!!!!! Fight for your rights and if you are re-allocated insist that you will not pay for the room at the Las Vegas, if you are sent there. Whilst the Las Vegas is also rated as a 4 star hotel, we found there is a large difference in the quality of accommodation, room fixtures and fittings and also the general aspects of the hotel, although we were made very welcome there. The reception staff at H10 hotel stated that several other people had also been refused accommodation that they had reserved, due to overbooking and implied that we should be grateful that they had found alternative accommodation for us. They even had the nerve to send us an e-mail to our home address after we had left for the airport on the day of our arrival at the hotel stating their intention to send us to the Las Vegas. The hotel director met us the following morning and gave that excuse that "there was a water problem on the 10th floor on the day of our arrival, this reducing the number of rooms available" - SOMETHING THAT WAS NOT MENITIONED BY ANY OF THE RECEPTION STAFF THE PREVIOUS EVENING!!! - He also advised us that they would not charge us for the night we spent in the Las Vegas and also would deduct another night at the H10 from our bill. THIS DID NOT HAPPEN and in fact they overcharged for the remaining 6 nights and refused to give us a receipt at the time they charged our credit card, citing "IT problems with the printer". This was at the same time as they were printing other correspondence from the printer, presumably other bills or receipts. Although we were offered and took an upgraded room to that which we had booked some 6 months before, this disruption to our holiday not only lost us a day but certainly blunted any holiday pleasure When we finally received a receipt on the third day it showed that we had been charged one night less than we had paid for. When I queried this it took another hour behind the scenes for them to come back and say "it was a mistake" and promptly issued another receipt for previously deducted night cost - although the final fill was still less than the amount we paid. Another hour passed before they agreed to reimburse the difference in cash. ALL IN ALL - A MOST UNSATISFACTORY AND UPSETTING FIRST 2 DAYS - WE WILL NOT BE BOOKING ANOTHER HOLIDAY AT THIS HOTEL - AND MUST CONSIDER WHETHER ALL H10 HOTELS OPERATE THE SAME OVERBOOKING SYSTEM.

      • H10 Tenerife Playa4,2/5

        Coppia

        YOLANDAPubblicato il 2015-09-24Commento in Español

        Commento positivo

        Hotel muy bien situado. Jardines e instalaciones muy relajantes y bonitos. A destacar la terraza de piscina en la cual se esta muy fresquito tomando el aperitivo.

        Commento negativo

        En la terraza de piscina aunque es una zona abierta no se puede fumar y es muy incomodo que te estes tomando el aperitivo y tengas que salir fuera a fumar. La limpieza de las habitaciones es casi totalmente nula. Me gustaria tener en el desayuno sandia y melon cortada como hay en las comidas, en todos los hoteles que he estado incluso de menos estrellas lo tienen

      • H10 Tenerife Playa3,8/5

        Amici

        DianaPubblicato il 2015-07-14Commento in Español

        Commento positivo

        El personal es muy amable tanto en recepción como en bares, piscina y restaurante. Nos dieron habitación de cortesía hasta las 16 horas que pedimos. Muy céntrico, bien situado y no se oyen ruidos del exterior

        Commento negativo

        Al llegar al hotel tardaron bastante en hacernos el check in. Pocas hamacas en las piscinas para lo grande que es el hotel

      • H10 Tenerife Playa4,2/5

        Famiglia

        AnónimoPubblicato il 2015-03-25Commento in Español

        Commento positivo

        Lo mejor del hotel es el personal.

      • H10 Tenerife Playa2,0/5

        Coppia

        AnónimoPubblicato il 2015-02-10Commento in Español

        Commento positivo

        Poca cosa .... la situacion

        Commento negativo

        Lejos de ser un cuatro estrellas


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